qq0-300 questions
qq0-300 Exam
hdi qulilfied help desk manager(hdm)
Exam Number/Code : QQ0-300
Exam Name : hdi qulilfied help desk manager(hdm)
Questions and Answers : 116 Q&As
Update Time: 2010-03-10
1. Which three methods clarify understanding of organizational missions, strategies, strengths, weaknesses, and capabilities? (Choose three.)
A. focus groups
B. round-table meetings with employees
C. consistent and high-impact feedback to team members
D. interviews with key stakeholders, customers, and leaders
Answer: ABD
2. You are supporting someone from a different culture. How can you improve your communication? (Choose three.)
A. speak slowly and loudly
B. pause to verify understanding
C. encourage the person to ask for clarification
D. use proper/standard language expressions (eliminate slang)
Answer: BCD
3. Your Help Desk is 24×7 and covers support for many areas throughout the country. An upcoming snow storm is expected to cause power outages. What helps you prepare for the upcoming days?
A. call answer plans
B. contingency plans
C. UPS usage reports
D. gap analysis reports
Answer: B
4. Which three statements about contract staffing are true? (Choose three.)
A. It enhances teamwork.
B. It allows the company to “try before they buy.”
C. It provides the ability to manage periodic peaks in workloads.
D. It can reduce the time it takes for agents to be effective on the phone.
Answer: BCD
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